On Hold Production Process

The Production Process

  • Payment is received in-advance via check, credit card or PayPal.
  • Provide information about your company via phone or e-mail. We can also gather content from your website.
  • A custom script is prepared by our copywriter and is sent via e-mail for review and approval.
  • If there are changes, we return the script with changes and/or revisions for your final approval.
  • Choose a music selection from our online library.
  • After your script is approved, we produce your custom On-Hold Advertising production.
  • A digital audio file of your production is sent via email within 7 working days. The normal turn-around time is based on the time at which you give us signed script and music approval.
  • Your telephone system needs to have the capability of playing music through the phone lines which may require the assistance of a telecommunications specialist. It is best to check ahead of time to see if your phone system is set up for ‘Music On-Hold’.
On Hold Script Tips

Scriptwriting Tips

  • Cross-promote your products and services.
  • Educate your callers with company info.
  • Include location and business hours.
  • Mention your web address and any web-only specials.
  • Tell callers about your payment options.
  • Special awards, designations and/or professional affiliations.
  • Reinforce current/seasonal promotions.
  • Most important, use testimonials from satisfied customers!